Effective as of October 1, 2026
1. Purpose
The anti-money laundering (AML), know-your-customer (KYC) and know-your-transaction (KYT) policy of Cryptodot (the “Service”) is intended to prevent the use of the Service for laundering proceeds of crime, terrorist financing, fraud and sanctions evasion. The policy is based on FATF recommendations and forms an integral part of the Exchange rules.
Holding an exchange for review or requesting documents is not an accusation of illegal activity. It is a routine risk-management measure that protects Clients and the Service. By ticking consent with this policy in the order form, the Client agrees to the screening of their transactions, including suspension of the exchange until the review is complete.
2. Transaction screening (KYT)
2.1. Every incoming crypto transaction is screened by blockchain analytics services (KYT — Know Your Transaction). The screening determines the risk score of the address and transaction: links to darknet markets, mixers, hacked exchanges, scams, sanctioned addresses and ransomware.
2.2. The outcome depends on the risk score:
- below 50% — the exchange proceeds as usual; if the score is close to the threshold, an operator may additionally review the transaction manually without requesting documents;
- above 50% or with a direct link to high-risk sources — the exchange is suspended, funds are held until the review is complete, and the Client may receive a request under section 3.
2.3. Card and SBP payments are checked for a match between the sender and the order details. Third-party payments are not accepted.
2.4. High-risk sources include, in particular: sanctioned addresses and sanctioned exchanges, terrorist financing, darknet markets and illegal services, mixers, scams and fake exchangers, stolen funds, ransomware, illegal gambling. The threshold and the list may be refined as part of risk management.
2.5. To avoid delays, the Client may check the sending address in any AML service in advance and send funds from their own wallet or exchange account rather than through intermediaries.
3. Customer identification (KYC)
3.1. The Service may request from the Client:
- a photo of the bank card (first 6 and last 4 digits and cardholder name visible, CVV covered);
- an identity document and a selfie with it;
- proof of address ownership: a wallet screenshot showing the address or a message signed with it;
- information on the source of funds: exchange statements, transaction history, proof of income;
- video verification.
3.2. Grounds for a request: high AML risk, a large amount, mismatched payer data, unusual activity, a request from a partner bank or payment system.
3.3. The Client provides documents via official support within 30 days. If documents are not provided or do not confirm the lawful origin of funds, the Service may refuse the exchange.
3.4. Documents are reviewed manually by trained staff of the Service. The list may be shortened or extended depending on the level of risk.
4. Held funds
4.1. The review period starts once the Client has provided all requested information: usually up to 24 hours; up to 3 business days if additional information is needed; up to 7 business days in complex cases, such as a request to the sender's exchange or payment system. The Service informs the Client of any extension and its reason.
4.2. After a successful review, the exchange is completed at the rate at the time the review ends, or funds are refunded at the Client's choice — in that case only the network fee is withheld.
4.3. If the review fails, funds are returned to the source address. The refund fee is up to 5% of the amount, but no more than $100 equivalent, and covers the cost of the review and the refund. No refund is made if a return is prohibited by a competent authority or the funds are linked to sanctioned addresses, theft or fraud. In such cases funds may be frozen pending the authority's decision. Refunds are made within 5 business days after the review ends.
4.4. The Service does not disclose AML report details to the Client if this could obstruct an investigation.
5. Clean payouts
5.1. The Service sends Clients only screened funds and complies with the AML requirements of international regulators (FATF, OFAC).
5.2. Crypto payouts are made only from unique (one-time) addresses, from addresses rated as not high-risk in AML analyzer and blockchain explorer databases, or from addresses of licensed platforms. Addresses linked to high-risk or illegitimate sources are not used.
5.3. The Service does not use P2P platforms or processing services through counterparties it has not verified, nor services operating through casinos, bookmakers, unlicensed brokers, illegal exchanges or P2P venues without AML/KYC.
5.4. Bank payouts are sent only from details owned by the Service or its affiliated persons, or from details verified in advance.
5.5. If the Client suffers documented direct losses because of the properties of a transaction sent by the Service (AML marking, the sender being deemed unreliable, an insufficient network fee), the Service compensates them — see clause 8.4 of the Exchange rules.
6. Prohibited operations
- exchanging proceeds of crime, including fraud, theft, extortion or drug trafficking;
- operations on behalf of third parties, money mules, use of other people's cards and accounts;
- splitting operations to bypass limits and checks;
- operations by persons and entities on sanctions lists.
7. Data retention
Data obtained during screening is stored securely for at least 5 years and processed in accordance with the Privacy policy.
8. Contacts
Questions about screening: Telegram @cryptodot_support, e-mail support@cryptodot.org.